The Client
A global packaging manufacturing company with locations in North America, Central America, Europe, Middle East, Asia, and Australia.
The Challenge
The organization went through a rapid-growth period through acquisitions. As these new business locations were being assimilated into the existing business units, there became issues around the various ERP systems that were being used and the staff that was needed to maintain all of these different systems.
The Solution
Mercury was engaged to assess the current environments and provide a cost-effective process to support these systems while the client was preparing for the future environment. Mercury’s expert staff was able to stabilize the ERP environments, make enhancements to existing processes, and significantly reduce the daily support requirements.
The Results
- The ERP applications were stabilized to reduce daily helpdesk tickets
- ERP enhancements were made to better support the user base
- Processes were streamlined to increase efficiencies
- Reduced overall support cost by significantly reducing support requirements
- Provided support to free client’s staff to concentrate on future system implementation